SALON AND HAIRDRESSER AGREEMENT
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Shair Salon (and) Shair Quiz

Last updated: 16 April 2026

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WELCOME TO SHAIR FOR SALONS

Welcome to the Shair Salon (and) Shair Quiz [ABN 84 364 377 601] (Shair, we, us or our) salon platform. Shair connects hair professionals with clients who have completed our hair quiz and created a Hair Profile. By registering for a salon account and accessing the salon dashboard, you (Salon, you or your) agree to be bound by this Salon and Hairdresser Agreement (Agreement).

This Agreement is between Sharon Douglas t/as Shair Salon (and) Shair Quiz (ABN 84 364 377 601) and the Salon entity or individual identified during registration. If you do not agree to this Agreement, please do not register for or access the salon dashboard.

We may update this Agreement from time to time. If we make material changes, we will notify you by posting a notice on the Platform or emailing you. Your continued use of the Platform after any changes constitutes acceptance of the updated Agreement.

1. DEFINITIONS

In this Agreement, unless the context otherwise requires:

Client means a consumer who has created an account on the Platform, completed the Quiz and generated a Hair Profile.

Client Data means any information, data or content relating to a Client that is made available to you through the Platform, including Hair Profile data, quiz results, Uploaded Images and any other information shared by the Client.

Dashboard means the secure salon administration interface through which you access Client Data shared with you.

Decision Support Tool means the optional guidance feature available through the Dashboard that provides informational suggestions based on Client quiz responses, intended as a thinking aid only.

Hair Profile means the personalised summary of a Client’s hair characteristics, preferences and quiz results generated through the Platform.

Intellectual Property means all intellectual property rights including copyright, trade marks, designs, patents, domain names, trade secrets, know-how and all other similar rights.

Loss or Damage means any loss or damage of any kind, including loss of revenue, loss of profit, loss of goodwill, loss of data, loss or damage to reputation, personal injury, property damage or legal costs, whether direct, indirect, special or consequential.

Platform means the Shair web application available at www.shair.com.au and any related services.

Quiz means the hair consultation quiz completed by Clients through the Platform.

Uploaded Images means any photographs or images uploaded by a Client to the Platform as part of their Hair Profile.

2. DASHBOARD ACCESS AND REGISTRATION

Registration

Minimum age

By registering for a salon account, you confirm that you are at least 16 years of age. If you are registering on behalf of a salon or business entity, you confirm that all individual hairdressers or employees who will access the Dashboard are at least 16 years of age. We do not knowingly permit access to the Platform by persons under the age of 16, and we reserve the right to suspend or terminate any account where we become aware that this requirement has not been met.

To access the Dashboard, you must register for a salon account by providing accurate and complete information about your salon or hairdressing business, including your business name, contact details and a valid email address. You will create login credentials (username and password) for your account.

Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must:

1. keep your login credentials confidential and not share them with unauthorised persons;
2. ensure that only authorised personnel within your salon access the Dashboard;
3. notify us immediately at hello@shair.com.au if you suspect any unauthorised access to your account.

Multi-tenant data segregation

The Dashboard operates on a multi-tenant architecture. You acknowledge and agree that you can only access and view Client Data that has been specifically shared with your salon by Clients. You must not attempt to access Client Data intended for other salons or any other data on the Platform that you are not authorised to view.

3. CLIENT DATA HANDLING AND CONFIDENTIALITY

Confidentiality obligations

Client Data shared with you through the Platform is confidential. You must:

1. treat all Client Data as confidential and use it only for the purpose of providing hair services to the relevant Client;
2. not disclose, share, sell, transfer or otherwise make Client Data available to any third party without the express written consent of the Client and us;
3. not copy, download, export, scrape or extract Client Data from the Platform except as expressly permitted by the Platform functionality;
4. implement reasonable security measures to protect any Client Data you access through the Platform;
5. comply with all applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, in your handling of Client Data; and
6. notify us immediately at hello@shair.com.au if you become aware of any data breach or unauthorised access to Client Data.

Data storage location

All Client Data accessed through the Platform is stored on servers located in Australia. We do not transfer Client Data to servers or systems located outside of Australia. You must not store or transfer any Client Data you access through the Platform to systems or locations outside of Australia without our prior written consent and in compliance with the Australian Privacy Principles.

Restrictions on use of Client Data

You must not use Client Data for any purpose other than providing hair services to the relevant Client. Without limiting the foregoing, you must not:

1. use Client Data for direct marketing, advertising or promotional purposes unless the Client has separately consented to receiving marketing from you;
2. contact Clients outside the Platform using information obtained through the Platform, except for the purpose of providing hair services relating to a shared Hair Profile;
3. aggregate, compile or use Client Data for any form of data analytics, research or commercial exploitation; or
4. retain Client Data beyond the period necessary to provide the relevant hair services, or beyond the period that the Client’s Hair Profile remains shared with you through the Platform.

4. PROFESSIONAL JUDGEMENT AND DISCLAIMERS

Exercise of professional judgement

You must always exercise your own independent professional judgement when providing hair services to Clients. The Hair Profile, quiz results and Decision Support Tool are provided as informational and educational aids only. They are designed to support — not replace — your professional assessment, training and in-salon consultation with the Client.

You acknowledge and agree that:

1. the Quiz does not diagnose medical or scalp conditions and does not recommend or prescribe treatments;
2. the Decision Support Tool is a ‘thinking aid’ only and is not a substitute for your professional expertise;
3. you must conduct your own face-to-face assessment of each Client before providing any hair service;
4. you are solely responsible for any hair services you provide to Clients, including the outcomes of those services; and
5. where a Client’s Hair Profile relates to hair colour, you must ensure that appropriate skin patch testing is conducted in accordance with professional standards prior to any colour service.

No endorsement

Registration on the Platform does not constitute an endorsement, recommendation or certification of your salon or services by Shair. You must not represent or imply that Shair endorses or recommends your services.

5. ACCEPTABLE USE

When using the Platform and Dashboard, you must not:

1. provide false, misleading or inaccurate information during registration or at any time;
2. use the Platform for any unlawful purpose;
3. attempt to gain unauthorised access to the Platform, other salon accounts, Client accounts, or any systems or networks connected to the Platform;
4. use any automated means to access or interact with the Platform;
5. interfere with or disrupt the Platform or its servers or networks; or
6. reverse engineer, decompile or disassemble any part of the Platform.

6. INTELLECTUAL PROPERTY

All Intellectual Property in the Platform, the Quiz, the Dashboard, the Decision Support Tool, the underlying algorithms, software, designs, text, graphics, logos and all other content is owned by or licensed to us. Nothing in this Agreement grants you any right, title or interest in our Intellectual Property.

You must not:

1. reproduce, modify, distribute, display or create derivative works from any of our content or Intellectual Property;
2. use our name, logo or trade marks without our prior written consent; or
3. copy, replicate or create a competing product based on the Platform or any of its features.

7. CONSUMER GUARANTEES

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), Schedule 2). Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.

8. DISCLAIMERS AND LIMITATION OF LIABILITY

Disclaimers

We may use analytics tools, including third-party analytics services such as Google Analytics, on parts of the Platform (including the landing page) to collect non-identifiable usage and performance data. Any use of third-party analytics tools will be disclosed in our Privacy Policy, and such tools are subject to the privacy policies of the relevant third-party providers. We will update our Privacy Policy as analytics features are expanded beyond the landing page.

Subject to clause 7, to the maximum extent permitted by law, we make no warranties or representations about the Platform, the Dashboard, the Quiz, the Decision Support Tool, or any Content. We do not guarantee that the Platform will be available at all times, that it will be free from errors or interruptions, or that any information provided through the Platform is accurate, complete or current.

Limitation of liability

Subject to clause 7, we exclude, to the maximum extent permitted by law, any liability for any Loss or Damage suffered by you or any Client in connection with:

1. your use of or reliance on the Platform, the Dashboard, Quiz results or the Decision Support Tool;
2. any hair services you provide to Clients;
3. any inaccuracy or incompleteness in the information provided by Clients through the Platform;
4. any interruptions, changes, suspension or termination of the Platform; or
5. any events beyond our reasonable control.

Indemnity

You indemnify us and our employees, agents, partners and contractors against any claim, demand, loss, damage, cost or expense (including legal costs on a full indemnity basis) arising out of or in connection with:

1. your use of the Platform and Dashboard;
2. any hair services you provide to Clients;
3. your breach of this Agreement;
4. your breach of any applicable law, including privacy laws; or
5. any claim by a Client or third party arising from your handling of Client Data.

9. TERMINATION

Your right to terminate

You may close your salon account at any time by contacting us at hello@shair.com.au.

Our right to terminate or suspend

We may suspend or terminate your account and access to the Dashboard at any time, with or without notice, if:

1. you breach this Agreement;
2. you breach any applicable privacy law or mishandle Client Data;
3. you engage in conduct that is harmful, fraudulent, or unlawful;
4. we are required to do so by law; or
5. we decide to discontinue the Platform or any part of it.

Effect of termination

Upon termination of your account:

1. your access to the Dashboard and all Client Data will cease immediately;
2. you must immediately cease using any Client Data obtained through the Platform;
3. you must delete or destroy any copies of Client Data in your possession; and
4. your confidentiality obligations under clause 3 will survive termination indefinitely.

10. GENERAL

Governing law

This Agreement is governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, for any dispute arising out of or in connection with this Agreement.

Severability

If any provision of this Agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

Waiver

Our failure to exercise or enforce any right or provision of this Agreement does not constitute a waiver of that right or provision.

Entire agreement

This Agreement, together with our Privacy Policy and any other policies published on the Platform, constitutes the entire agreement between you and us in relation to your use of the salon features of the Platform.

Survival

Clauses 3, 4, 6, 7, 8, 9 and 10 survive termination of this Agreement.

Independent contractor

Nothing in this Agreement creates a partnership, joint venture, employment or agency relationship between you and us. You are an independent business and are solely responsible for your own business operations, compliance obligations and the services you provide to Clients.

11. CONTACT US

If you have any questions about this Agreement, please contact us at:

Sharon Douglas t/as Shair Salon (and) Shair Quiz

ABN 84 364 377 601

Email: hello@shair.com.au

Website: www.shair.com.au

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